Return & Refund Policy

Last updated: September 19, 2026

At Gardvy, we want you to be completely satisfied with your purchase. If you are not satisfied with an item, you may request a return within 30 days of delivery.

Gardvy is operated by HOME DECORATIONS LLC.

1. 30-Day Return Period

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the item must generally be:

• In its original condition.

• Unused and unassembled, where applicable.

• In the original packaging, when reasonably possible.

• Complete with all parts, accessories, manuals, and included items.

Certain products may have additional return requirements. Any such requirements will be clearly communicated on the applicable product page or before purchase.

2. Free Returns

Gardvy provides free return shipping for eligible returns within the 30-day return period.

Please contact our customer service team before sending an item back. We will provide return instructions and, when applicable, a prepaid return shipping label.

Customers should not send merchandise to an address other than the return address provided by Gardvy.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@gardvy.shop.

Please include:

• Your order number.

• A description of the problem.

• Clear photographs of the item and packaging, when applicable.

We will review the issue and provide an appropriate solution, which may include a replacement, repair, or refund.

4. Items That Cannot Be Returned

Returns may not be accepted for items that:

• Have been used, damaged, modified, or altered after delivery.

• Are missing parts or accessories because of customer use or handling.

• Are returned after the 30-day return period.

• Are otherwise identified as non-returnable on the applicable product page before purchase.

If an item is returned in a condition that does not meet the eligibility requirements, we will contact you regarding the available options.

5. Refunds

Once your returned item has been received and inspected, we will process the applicable refund.

Approved refunds will be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your bank, credit-card issuer, PayPal, or other payment provider.

6. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@gardvy.shop.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has been shipped, it may need to be handled through our standard return process.

7. Return Process

To request a return, contact us at:

Email: support@gardvy.shop
Phone: +1 406-229-9799

Please provide your order number and the reason for the return.

Our customer service hours are Monday through Friday, 9:00 AM–5:00 PM Eastern Time.

We will provide the necessary return instructions.

8. Contact Us

For questions about returns or refunds, please contact:

Gardvy
Operated by HOME DECORATIONS LLC
3151 SW 160TH AVE
MIRAMAR, FL 33027
United States

Email: support@gardvy.shop
Phone: +1 406-229-9799

Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time