Frequently Asked Questions

Welcome to the Gardvy Frequently Asked Questions page. Below you'll find answers to common questions about our products, orders, payments, shipping, returns, and customer support.

1. What is Gardvy?

Gardvy is an online store specializing in furniture and home décor products.

Gardvy is operated by HOME DECORATIONS LLC and currently serves customers in the United States.

2. Where does Gardvy ship?

We currently ship to customers within the United States.

At this time, we do not offer shipping to countries outside the United States.

3. Is shipping free?

Yes. Gardvy offers free shipping on all orders within our current U.S. shipping area.

4. How long does delivery take?

Our estimated delivery time is generally 2–4 business days, including order handling and carrier transit time.

Delivery estimates are not guaranteed dates and may vary due to carrier delays, weather, holidays, or other circumstances outside our reasonable control.

5. How can I track my order?

When tracking information is available, it may be provided after your order has been shipped.

If you have questions about the status of your order, contact us at support@gardvy.shop and include your order number.

6. What payment methods do you accept?

Gardvy currently accepts payments through:

PayPal
Stripe

Available payment options are displayed during checkout.

7. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible at support@gardvy.shop.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has shipped, the request may need to be handled through our standard return process.

8. What is your return policy?

Eligible purchases may generally be returned within 30 days of delivery, subject to the requirements of our Return & Refund Policy.

Please contact us before returning an item so that we can provide the appropriate return instructions.

9. Is return shipping free?

Yes. Gardvy provides free return shipping for eligible returns within the applicable 30-day return period.

Please review our Return & Refund Policy for complete details.

10. How do I request a return?

support@gardvy.shop

Please include your order number and the reason for your return.

Our customer service team will provide the appropriate return instructions.

11. What if my order arrives damaged?

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@gardvy.shop.

Please provide your order number and clear photographs of the item and packaging when applicable.

We'll review the issue and work with you on an appropriate resolution.

12. When will I receive my refund?

Once an approved returned item has been received and inspected, the applicable refund will be processed to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

13. Can I change my shipping address after ordering?

We'll make reasonable efforts to update the address before the order is processed or shipped, but an address change cannot be guaranteed once the order has entered processing or shipment.

14. What happens if my package is marked delivered but I can't find it?

If tracking information shows that your package was delivered but you cannot locate it, contact us at support@gardvy.shop.

We'll work with you and, where appropriate, the shipping carrier to investigate the delivery.

15. How can I contact Gardvy?

You can contact our customer service team through:

Email: support@gardvy.shop

Phone: +1 406-229-9799

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Eastern Time

16. Where is Gardvy located?

Gardvy is operated by HOME DECORATIONS LLC.

Our business and fulfillment address is:

3151 SW 160TH AVE
MIRAMAR, FL 33027
United States

17. Where can I find your store policies?

You can find our policies on the Gardvy website, including:

Shipping Policy
Return & Refund Policy
Privacy Policy
Terms of Service
Payment Policy
Legal Notice

If you have a question that isn't answered here, please contact us at support@gardvy.shop and we'll be happy to help.